We are here to help you: M-F 9am-6pm & Sat 9am-12pm EST

Self-Service Options

• View Product Guides & Manuals
• Find Answers with our Product Assistant Self-Service FAQs

Contact a Live Expert

Before contacting support, have the following information ready to speed up your solution.

• Product name
• Model number
• Proof of purchase receipt (date and place of purchase)
• Product serial number
• Be ready for a one-way video call to show us your machine

Contact Methods:

• Chat Live: Click the chat icon at the bottom right of the page.
  
  Please note we can only assist US customers. For inquiries in another country, please visit our global site for local contact details.
• Email: You can submit a query through our email contact form below.
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Product Information & Policies

• Parts & Accessories: To place an order, visit our official partners at Encompass or De'Longhi Spare Parts.
• Warranty Information: De'Longhi products contain warranty information in the product manual or on a separate insert. You can also view our warranty information by category.
• Recalls & Corrective Actions: Please view the list of corrective actions and recalls.
• Mail:
  De'Longhi America, Inc.
  2 Park Way & Route 17 South, Suite 3A
  Upper Saddle River, NJ 07458
  Attn: Customer Service

Partner Brand Support

BRAUN HOUSEHOLD

• Visit the Braun Household Contact Us page or start a live chat.

BRAUN Personal Care (Oral-B & Shavers)

• For Oral-B Electric Toothbrush inquiries, call 1-800-566-7252.
• For Electric Shaver inquiries, call 1-800-272-8611.

EUROCHEF

• Email: service@eurochefusa.com or visit the EUROCHEF USA Contact Us Page.

NESPRESSO

• For the Original line, call 1-800-562-1465.
• For the Vertuo line, call 1-877-964-6299.