Contact Us

We are here to help you: M-F 9am-6pm & Sat 9am-12pm EST

Contact a Live Expert

Before contacting support, have the following information ready to speed up your solution.

  • Product name
  • Model number
  • Proof of purchase receipt (date and place of purchase)
  • Product serial number
  • Be ready for a one-way video call to show us your machine

Contact Methods:

  • Chat Live: Click the chat icon at the bottom right of the page.
  • Mail:
    De'Longhi America, Inc.
    2 Park Way & Route 17 South, Suite 3A
    Upper Saddle River, NJ 07458
    Attn: Customer Service

    Please note we can only assist US customers. For inquiries in another country, please visit our global site for local contact details.

  • Email: You can submit a query through our email contact form below.

Product Information & Policies

Partner Brand Support

BRAUN HOUSEHOLD

BRAUN Personal Care (Oral-B & Shavers)

EUROCHEF

NESPRESSO

Send us a message

Please use our online inquiry form if you have a question or are experiencing an issue (creating more than one inquiry will not get a faster response).

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