Contact Us
Customer Service Hours (EST): M-F 9am-6pm & Sat 9am-12pm
Need Help Troubleshooting Your Product?
Before contacting support, have the following information ready to speed up your solution.
- Product name
- Model number
- Proof of purchase receipts (date and place of purchase)
- Product Serial number
- Be ready for a one-way video call to show us your machine
Send us a message
Please use our online inquiry form if you have a question or are experiencing an issue (creating more than one inquiry will not get a faster response).
Request type *
Self Service Options
Product Guides & Manuals: https://www.delonghi.com/en-us/manuals
Product Assistant Self -Service FAQs:https://www.delonghi.com/en-us/faqs
Contact Delonghi
United States
EMAIL: https://www.delonghi.com/en-us/contact-us
CHAT LIVE (click to chat bottom right of page)
MAIL
De'Longhi America, Inc.
2 Park Way & Route 17 South, Suite 3A
Upper Saddle River, NJ 07458, USA
Attn: Customer Service
*Please note we can only assist US customers - if you have an inquiry for another country, please check our global site and then visit Customer Services, for local contact details.
Parts & Accessories
To place an order for a part or accessory visit https://www.delonghispareparts.com/
Warranty Information
De'Longhi products contain warranty information either in the product manual or on a separate insert in your packaging. Click here for our warranty information by category.
Recalls & Corrective Actions
Please follow this link to see a list of the corrective actions and recalls.
Partner Brands
BRAUN HOUSEHOLD: Visit the Braun Household Contact Us page
Chat live: https://www.braunhousehold.com/en-us
BRAUN Oral-B Electric Toothbrush inquiries: Call 1-800-566-7252
BRAUN Electric Shaver inquiries: Call 1-800-272-8611
EUROCHEF:
Email: service@eurochefusa.com or visit the EUROCHEF USA Contact Us Page
NEPRESSO: 1-800-562-1465 for the Original line 1-877-964-6299 for Vertuo line
